Hindhuke aims to deliver your pooja essentials safely and on time.
1️⃣ Order Processing
- Orders are processed within 1–3 business days
- Bulk or customized orders may take 3–5 business days
- Orders placed after 6 PM processed next business day
- No dispatch on Sundays and national holidays
During peak festive season, processing may extend up to 4–6 days.
2️⃣ Delivery Timelines
Estimated delivery time after dispatch:
- Metro Cities: 3–5 business days
- Tier 2 Cities: 4–7 business days
- Rural Areas: 6–10 business days
These are estimated timelines and may vary due to courier service availability.
3️⃣ Shipping Charges
- Shipping fee calculated at checkout
- Free shipping above ₹[insert amount]
- COD charges (if applicable) may range between ₹30–₹100
- Remote area delivery surcharge may apply
Shipping fees are non-refundable unless product is defective or wrong item sent.
4️⃣ Cash on Delivery (If Applicable)
- COD available in selected PIN codes
- COD confirmation call may be required
- Repeated COD order cancellations may lead to COD restriction
5️⃣ Order Tracking
Once shipped, customer will receive:
- Tracking ID via SMS or Email
- WhatsApp notification (if enabled)
Customers can track order on courier website using tracking number.
6️⃣ Delays & Force Majeure
Delivery delays may occur due to:
- Weather conditions
- Natural disasters
- Festival rush
- Government restrictions
- Courier strikes
Hindhukka is not liable for delays caused by circumstances beyond our control.
7️⃣ Address Accuracy
Customers must provide complete and accurate shipping address.
We are not responsible for:
- Delivery failure due to incorrect address
- Multiple delivery attempts due to customer unavailability
- Additional charges for re-shipment
8️⃣ Damaged or Tampered Package
If package appears damaged at delivery:
- Do not accept delivery
- Take photo immediately
- Inform us within 24 hours
9️⃣ Lost Shipment Policy
If courier confirms shipment lost:
- Replacement will be sent (subject to stock availability)
OR - Full refund will be processed
Investigation may take 5–7 working days.